Send an email to support@nexusfulfilment.co.za

No, we will not – your details always remain confidential.

No. We will only contact you with information relating to the orders you place on the site and important business-related information from time to time.

Yes, a cookie stores some of your user information, the contents of your ordering basket, and other information in an encrypted format, which is recalled when you return to the site so that this can speed up identification and the ordering. If you’d rather Nexusfulfilment doesn’t do this, then disable cookies in your Internet browser “Options”.

Sign-in to your online account and go to your account page to edit your details.

Ensure you keep your login details and passwords private so that only you can login to this site. If you suspect someone has stolen your details use the “Forgot Your Password” option to change your password immediately.

There could be any number of reasons for this.

• R1: Check that you are using the correct item number or description.
• R2: The item has not been loaded onto the system yet
• R3: The item is not allocated to you

Please contact us using our support email and we will endeavour to have an image loaded as soon as possible.

Costs are being displayed for your information purposes only. They are not used on this website to bill or charge any orders to any accounts.

Please contact us using our support email with the correct information and we will endeavour to have the information corrected as soon as possible.

You should continue to order what you need to service your area as and when you need it. There is no minimum or maximum.

The website will always be available for you to place your orders on, any day of the week and at any hour. The PRSA that you collect from however works regular business hours so although you can order at time, collections times are restricted.

This must be escalated to your Sales Manager for further investigation. The website only shows what is available to you based on your allocation and the actual quantities in the PRSA.

The items will still be in your “Basket”.

If you wish to cancel an order that you have already placed, please email support who will assist with the process.

You can make as many changes to your order whilst it is still in your shopping cart. Once you have checked out no further changes can be made.

Check your “Order History” on your “My Account Summary” page.

Check your “Order History” on your “My Account Summary” page.

Your PRSA manager will need time to prepare your order prior to your arrival. You will therefore only be able to select a collection time 3 hours from the time of placing your order.

We always strive to have 100% accurate balances however this is not always possible. We will only issue you will stock that is physically present and that you actually collect.

Firstly, we apologise, we always endeavour to have your order ready for you when you collect. Should this be an ongoing issue please notify us via our support email.

In the first phase of this website we are focusing on making the “Order and collect” processes as convenient and efficient as possible. In later phases we will adding more functionality.

There is absolutely no cost involved using this website.

When you registered you notified us which PRSA (Advertising Support Unit) is the one you operate from. That PRSA will be your collection point.

To change your collection point your Sales/Brand Manager will need to notify us via the support email.

As a courtesy, please contact your PRSA manager and let him know.

Items can be returned to your PRSA where they will be written back into stock. This is not done via the website.